Want to make a complaint?

We’re sorry to hear that. Tell us what’s happened and we’ll do everything we can to sort it out.

Ways to make a complaint

Call us: 01429 800 222.

Write to our Complaints Team, Advanced House, Wesley Square, Hartlepool, TS24 8BX.

Our standard lead-time to handle your complaint is approximately 5 working days.

Energy Direct Ltd

Hub Two, Queens Meadow Business Park
Venture Court
Hartlepool
TS25 5TG

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