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  • How to Read Your Gas Meter

    Your gas meter will either be one of the following; an imperial meter, a metric meter or a digital meter. An imperial meter is measured in cubic feet (ft³), and a metric meter is measured in cubic meters (m³).

    If you have a digital meter, please ensure you are aware of the following points before taking a meter read:

    • Record the main digits only; these will be shown in black on a white background, or white on a black background.
    • Ignore the red digits on the meter or any inside a red border.
    • Ignore any numbers after a decimal point

    For example, the reading of the below would be 8559, and not 855910.

    Meter Reading Example

    If you have a dial meter, you need to ensure the below points are followed whilst taking a meter reading:

    • Adjacent dials rotate in opposite directions.
    • Ignore the largest dial and any marked "100 per rev".
    • Read the remaining dials from left to right; write down the number that the hand has passed.
    • If, for any reason, the pointer has fallen between two numbers, write down the lower number, however if the pointer has fallen between 9 and 0, write down 9.

    AMR (Automated Meter Reading) Devices:

    As technology has evolved, there are devices in circulation which can now be fitted to your existing gas meter (pulse enabled), in order to capture your readings automatically, ensuring no more estimated bills. For more information on AMR Devices, please click here.

  • How to Read Your Electricity Meter

    Unlike gas meters, electricity meters can be a little bit more confusing to read, due to the many types. These include Single Rate Digital Meters, Two Rate/Economy 7 Meters, Dial Meters and Electronic Meters.

    Single Rate Digital Meters:

    Your meter is very simple to read. You must write down all the numbers (from left to right), including any zeros (0). Ignore any numbers after the decimal point or any that may be shown in red.

    Two Rate/Economy 7 Meters:

    Your meter may have two rows of numbers. The top row will be marked either 'LOW' or 'NIGHT', and this displays how many units of off-peak electricity you have used. The bottom row, which will be marked either 'NORMAL' or 'DAY', shows how many units of peak electricity you have used. Again, just write down all the numbers from left to right, including any zeros (0), for both rows remembering to ignore any numbers after the decimal point, or that are shown in red.

    Remember to advise your utility supplier of which read is 'LOW/NIGHT' and which read is 'NORMAL/DAY'!

    If you have a dial meter, you need to ensure the below points are followed whilst taking a meter reading:

    • Adjacent dials rotate in opposite directions.
    • Ignore the largest dial and any marked "100 per rev".
    • Read the remaining dials from left to right; write down the number that the hand has passed.
    • If, for any reason, the pointer has falls between two figures, write down the lowest figure, except for when it has fallen between the numbers 9 and a 0. Write down the 9 and not the 0.

    *Failure to adhere to the above may result in a larger bill being generated by the supplier!*

    Electronic Meters:

    Your electronic meter may show just one screen, or it may show multiple screens. It may also have multiple reads, normally shown to be different via a R1/R2. The R means read, and the 1 is to show this is the first read, but this can go up to 8. To take the read, you must first press the blue button to change the screen display. Look for the first read to say ‘R1” (or ‘1’) and write that down, ignoring any numbers after the decimal point. By pressing the button again, it will display the second read (assuming there is one). Continue this until your meter cycles back round to ‘R1’ or ‘1’, and from there you will have your meter readings.

    Remember to tell your utility supplier which read is which! For example, if you have taken 4 reads, give them to the supplier read in order (R1: 4543, R2 5643 etc.) or, otherwise they may calculate your bill incorrectly!

    Smart Meters:

    As technology has evolved, there are meters in circulation which can now capture your readings automatically, ensuring no more estimated bills. For more information on smart metering, please click here.

  • Finding your MPAN/MPRN

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