Privacy Policy and GDPR

Privacy Policy

 

This privacy policy sets out how Energy Direct Ltd uses and protects any information that you give Energy Direct Ltd when you use this website. Energy Direct Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.02.2019.

WHAT WE COLLECT

We may collect the following information; Name, Job title, Contact information, Email address, Residence address, Business address, Demographic information such as postcode, preferences and interests.

WHAT DO WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Manage your account (if authorised).
  • Internal record keeping.
  • Obtain utility pricing on behalf of the customer based on your premises (if authorised).

We may use the information to improve our products and services.  We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address that you have provided. You can opt out at any time by contacting our offices on 0330 124 9322.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from customers.

HOW WE USE COOKIES

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

CONTROLLING YOUR PERSONAL INFORMATION

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@energydirect.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information, which we hold about you under the General Data Protection Regulation 2016. A small fee will be payable. If you would like a copy of the information held on you please write to Energy Direct Ltd, Hub Two, Queens Meadow Business Park, Venture Court, Hartlepool, TS25 5TG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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Independent utility consultants dealing with national businesses of any size. With over two decades of industry knowledge and experience, our goal is to ensure that our customers are valued throughout the term of their agreements in all aspects of their utilities.

Energy Direct, energydirect.co.uk and "energydirect" are subject to Copyright © 2020 to Energy Direct Ltd with all rights reserved. Energy Direct Ltd is registered in England and Wales, Company Number 09400271. Energy Direct Ltd complies with all (GDPR) Data Protection Act 2018 regulations and we are registered with the ICO, number ZA266349. Trading Address: Hub Two, Queens Meadow Business Park, Venture Court, Hartlepool, TS25 5TG. You can contact us over email on info@energydirect.co.uk or via telephone on 0330 124 9322.