Would you like to make a complaint?

We’re sorry to hear this as we strive to provide the best service to all of our customers. Please feel free to tell us what’s happened and we’ll do everything we can to investigate the issues in order to find a resolution.

Ways to make a complaint

Our standard lead-time to handle your complaint is approximately 5 working days.

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Independent utility consultants dealing with national businesses of any size. With over two decades of industry knowledge and experience, our goal is to ensure that our customers are valued throughout the term of their agreements in all aspects of their utilities.

Energy Direct, and "energydirect" are subject to Copyright © 2020 to Energy Direct Ltd with all rights reserved. Energy Direct Ltd is registered in England and Wales, Company Number 09400271. Energy Direct Ltd complies with all (GDPR) Data Protection Act 2018 regulations and we are registered with the ICO, number ZA266349. Trading Address: Hub Two, Queens Meadow Business Park, Venture Court, Hartlepool, TS25 5TG. You can contact us over email on or via telephone on 0330 124 9322. N: