Want to make a complaint?

We’re sorry to hear that. Tell us what’s happened and we’ll do everything we can to sort it out.

Ways to make a complaint

Call us: 01429 800 222.

Write to our Complaints Team, The Innovation Centre Hub Two, Queens Meadow Business Park, Venture Court, Hartlepool, TS25 5TG. 

Our standard lead-time to handle your complaint is approximately 5 working days.

Energy Direct Ltd
The Innovation Centre
Hub Two                              Venture Court
Queens Meadow Business Park
TS25 5TG



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