Want to make a complaint?
We’re sorry to hear that. Tell us what’s happened and we’ll do everything we can to sort it out.
Ways to make a complaint
Call us: 01429 800 222.
Write to our Complaints Team, The Innovation Centre Hub Two, Queens Meadow Business Park, Venture Court, Hartlepool, TS25 5TG.
Our standard lead-time to handle your complaint is approximately 5 working days.